Easy Returns, Hassle-Free Exchanges
At Yalla Outfits, we want you to be completely satisfied with your purchase. Our Return and Exchange Policy is designed to ensure a smooth and hassle-free experience. Please read the following guidelines to understand the process:
Returns and Exchanges Eligibility
- We accept returns and exchanges within 5 days from the date of receiving your order.
- Items must be in their original condition, unworn, unwashed, and with all original tags & wrapping attached.
Initiating a Return or Exchange
- To initiate a return or exchange, please contact our customer support team through the Contact Us page on our website.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
Return Shipping
- Customers are responsible for return shipping/courier costs unless the item received is incorrect, damaged, or defective.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
- Once your returned item(s) is received at Yalla Outfits and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be made within a specified timeframe.
Exchange Process
- If you requested an exchange, the new item will be dispatched once the return is received at Yalla Outfits and approved by Quality Assurance.
- In case the requested exchange item is unavailable, a store credit will be offered.
Non-Returnable Items
- Certain items, such as gift cards, are non-returnable.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately.
- We will provide instructions on how to return the item, and a replacement will be sent upon verification.
Late or Missing Refunds
- If you haven't received a refund within the specified timeframe, please check with your bank and credit card company.
- If the issue persists, contact our customer support team for assistance.
Policy Updates
- Yalla Outfits reserves the right to update or modify this Return and Exchange Policy at any time without prior notice.
For any further inquiries or assistance regarding returns and exchanges, please reach out to our customer support team through the Contact Us page on our website. We are here to ensure your satisfaction and a seamless shopping experience with Yalla Outfits.